This privacy policy explains how Mark Ratcliffe Moving & Storage (operating as EMV London Ltd, registered in England) collects, uses and protects personal data when you contact us, request a quote, book a removal or use this website. We take your privacy seriously and only process data we genuinely need to provide the services you ask us for, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data controller: EMV London Ltd, trading as Mark Ratcliffe Moving & Storage.
Registered office: Unit J12 Swallow Business Park, Diamond Drive, Lower Dicker, East Sussex BN27 4EL.
Contact for privacy matters: office@markratcliffemoving.co.uk or 01323 848 008.
We are registered with the Information Commissioner’s Office (ICO).
We only collect the data we need to quote, plan and carry out your removal. Specifically:
We rely on three lawful bases under UK GDPR:
We share the minimum data necessary, only with:
We never sell personal data, hand it to marketing companies, or pass it to anyone outside this list without your specific consent.
You have the right to:
To exercise any of these rights, email office@markratcliffemoving.co.uk — please include enough information for us to identify you, and we’ll respond within 30 days.
We use a small number of cookies, all of which are either strictly necessary or set by our analytics provider:
We do not use advertising cookies, tracking pixels for retargeting, or third-party social cookies (other than the embedded Yoshki BAR badge, which sets one cookie for its own analytics).
You can disable all cookies via your browser settings. The site will work without them, though analytics will not register your visit.
We may update this policy from time to time. The “effective from” date at the top reflects the last update. Material changes will be flagged on this page for at least 60 days. If we change the way we use your data in a way you didn’t agree to, we’ll contact you for fresh consent.
The biggest privacy concern most removal customers have isn’t the quote stage — it’s what happens to their data after the move is done. A removals job involves us knowing where you used to live, where you now live, what you own and (often) when your house will be empty. That’s sensitive information and we treat it that way.
Active customer files (a move within the last 12 months) are kept on our office systems so we can answer post-move queries and process any insurance claims. After 12 months, the file is archived to long-term storage and only opened if there’s a specific reason — an insurance claim, a returning customer booking a new move, a tax-records HMRC request. After 7 years (the statutory record-keeping period for business records), the file is securely shredded.
The inventory list we generate for your move is the most-detailed record we hold. It lists every item we packed and where it travelled. After your move it’s held with your customer file under the same 12-month / 7-year regime, but it’s flagged as confidential and only viewable by the office staff (not crew) on request.
The crew lead for your move sees: your name, both addresses, your phone number, the agreed price, and any special notes (access constraints, fragile items). Other crew on the job see the inventory and the day’s schedule. None of them retain copies of your address or contact details after the job. The crew lead’s job sheet is returned to the office at the end of the day and stored with the customer file.
Crews sometimes photograph inventories for damage-claim purposes, or videos for training (always anonymised). If we use a photo of a move on our website or social media, we ask the customer’s consent first — in writing — and we honour requests to remove that consent later at any time. The gallery page on this site only contains images either consented to or showing depot / fleet content with no customer items.
For international removals, we share necessary delivery details with our partner agent in the destination country. The agent is a FIDI-network member and is contractually bound to UK-GDPR-equivalent data handling. The information shared is the minimum needed for destination delivery and customs clearance — never marketing details or unrelated personal data.
Statutory record-keeping requirements (HMRC, BAR’s consumer-protection records) mean we can’t fully delete your file inside the 7-year window. We can, however, redact any information not legally required to keep, anonymise the inventory, and remove your contact details from active marketing lists immediately. Email office@markratcliffemoving.co.uk with “data redaction request” in the subject and we’ll confirm within five working days.
Call us today for a free, no-obligation quote — or use our online form. Whether it's a one-room move or a full international relocation, we've handled it before.